Everything you need to know about ordering, personalization, shipping and replacements. Can't find your answer? Email us at service@diggfunny.com — we reply within 1 business day.
Questions? We've Got Smiles.
ORDERSHow do I place an order?
Pick a design you love, choose your style and size, then fill in the personalization options — upload your pet's photo, add their name and pick your thread colors. Double-check everything, tap Add to Cart, and check out. That's it — we'll take it from there.
ORDERSI didn't get a confirmation email. What should I do?
Confirmation emails sometimes land in spam or promotions folders, so please check there first. Still can't find it? Email us at service@diggfunny.com with the name and email you used at checkout and we'll resend it.
ORDERSCan I change or cancel my order?
Because every piece is made just for you, we start working on your order right away. Once an order is locked for production, it can't be canceled or changed — including size, color or personalization details. If you spot a mistake, email service@diggfunny.com as soon as possible and we'll do our best to help before production begins.
ORDERSHow do I use a discount code?
At checkout, enter your code in the Discount code box and tap Apply. If a promotion applies automatically, you'll see it in your order summary.
PERSONALIZEWhat kind of photo works best?
A clear, well-lit photo with your pet's whole face visible and looking toward the camera works best. Phone photos are perfect. Try to avoid dark or blurry shots, photos where the face is turned away or partly covered, and group photos where pets overlap.
PERSONALIZEHow are your embroidered pieces made?
First, one of our designers draws your pet from the photo you upload. Next, we set up the thread colors, names and any extras you chose. Finally, your design is stitched onto your garment with a computerized embroidery machine — so it's raised, textured and built to last.
PERSONALIZEWhich size should I choose?
Our sweatshirts, hoodies and tees are a relaxed unisex fit. You'll find a size chart in each product's photos — compare it with a top you already love. If you're between sizes or want an oversized look, size up.
PERSONALIZEHow do I wash my embroidered piece?
Turn it inside out, machine wash cold on a gentle cycle, and tumble dry low or hang to dry. Please don't iron directly over the embroidery.
SHIPPINGDo you ship internationally?
Yes! We ship to most countries around the world. Not sure if we deliver to you? Drop us a line at service@diggfunny.com.
SHIPPINGHow long will it take to get my order?
Every order is made to order, so there are two steps:
- Production: 3–7 days
- Shipping (after it leaves us):
- United States: 5–7 business days standard, 3–5 express
- Canada: 7–10 business days standard, 5–8 express
- Europe: 5–7 business days standard, 3–5 express
- Australia: 7–12 business days standard, 5–10 express
- Rest of the world: 5–15 business days standard, 3–12 express
Holidays, customs checks and carrier delays can occasionally add extra time.
SHIPPINGHow much is shipping?
- US & North America: $7.99 standard, free on orders of $69+; express $14.99
- Europe: $8.99 standard, free on orders of $79+; express $15.99
- Rest of the world: $9.99 standard, free on orders of $99+; express $16.99
You'll see the exact options and price for your address at checkout.
SHIPPINGWhen will I get my tracking number?
We'll email your tracking number as soon as your order ships. Tracking can take a day or two to show updates. If your order hasn't arrived within the estimated time, email service@diggfunny.com and we'll get back to you within 1 business day.
SHIPPINGWill I have to pay customs or import fees?
International orders are shipped duties unpaid, so any customs duties or import taxes are charged by your country when the parcel arrives and are paid by the recipient. For customs reasons we can't mark orders as gifts or declare a lower value than the actual price.
RETURNSWhat is your return policy?
Because every item is personalized just for you, we can't accept returns or exchanges, and we don't offer refunds.
But if something goes wrong on our end, we'll make it right with a free replacement, within 30 days of delivery, when:
- your item arrives damaged or faulty, or
- it's noticeably different from what you ordered (for example, your personalization was stitched incorrectly), or
- your package shows no tracking movement for more than 3 weeks or is far past its estimated arrival.
To request one, email service@diggfunny.com with your order number, your email, and photos or a video of the issue.
See our full Return & Refund Policy.
RETURNSWhat if I made a mistake in my personalization?
If the wrong name, size or design was entered at checkout, we can usually send a corrected replacement for a small fee — there's no need to send the original back. Email service@diggfunny.com and we'll sort it out.
CONTACTHow can I reach you?
Email us anytime at service@diggfunny.com or use our contact form. We reply within 1 business day.